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Shipping and returns
The plain version.
Complimentary shipping
One collar is $29 USD. Shipping is complimentary.
We deliver to the contiguous 48 states and Washington, DC. Not yet to Alaska, Hawaii, territories, military addresses or destinations outside the US.
Customs fees, if any, are charged separately on delivery and are not included in the $29.
Made to order
Each collar is made for one dog, once payment is confirmed and the order is accepted.
Allow about two to three weeks, depending on your address. You see the current estimate before you pay. Dates are estimates, and customs processing can add time.
Your confirmation email links to your order page for status and tracking.
Check before you pay
The name is set in capitals, spelled exactly as you type it. Check the spelling, the color, the size and your proof before paying.
Because each collar is made for one dog, change-of-mind returns are not offered. This includes a wrong size or a spelling you entered.
The name repeats along the collar. The buckle and the adjuster cover parts of it, so you may not see one complete name from every angle.
Damaged, wrong or missing?
Use the order page linked in your confirmation email to report the issue. Include photos for damage or an incorrect item.
Do not return a collar without instructions. Reporting an issue does not automatically confirm a refund or replacement.
Payment not confirmed?
A failed page load does not prove payment failed. Check your email and order page before starting another payment.
Your collar is not in production until the order page says so.
Contact
We answer by email. Include your order reference if you have one.